Delivering a premier level of service is our primary objective. Our rigorous quality assurance program includes concurrent review by a Clinical Director for all severe cases, a 24-hour problem resolution process, and comprehensive member satisfaction surveys. Our quality assurance program is a key reason why ESI can boast a member satisfaction rate of nearly 99% and a client retention rate that exceeds 97%.
ESI serves 35% more employees than a traditional EAP. Our members receive 17% more services than with a traditional EAP. Almost 99% of employees who contact the EAP are satisfied with the services they receive.
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