The program is available to supervisors Monday – Friday, 8:00am to 9:00pm E.S.T. or 24 hours per day, 7 days a week for critical employee situations by calling 1-888-EAP-1060. A Public Safety EAP Case manager will assist you in developing a plan to address the situation.
- Employee Job Performance reaches Disciplinary Action
- Supervisor/HR Director Documents Performance and Confronts Employee with Job Performance Facts
- Employee Offered Public Safety EAP Administrative Referral Program in lieu of Disciplinary Action
- Employee Refuses EAP Program/Supervisor Take Disciplinary Action
- Employee Accepts Program and Contacts Public Safety EAP for Appointment
- Performance Improves Temporarily and then Declines Again
- Public Safety EAP Counselor Completes Diagnostic Evaluation, Feedback Provided to Supervisor, Employee Referred for Treatment
- Treatment Completed Job Performance Improves
- Public Safety EAP Counselor Monitors Performance for 90 days
Suggestions
- Be clear about your organization’s policies before making a referral.
- Do not diagnose or discuss employee’s personal problems. Focus only on job performance facts.
- Document job performance facts over a reasonable period of time. Do not rely on your memory; stick to the facts.
- Do not make threats. Explain clearly what will happen if work performance does not improve.
- Do not terminate an employee for not using the Employee Assistance Program. Terminations must be based on job performance facts.